Terms and Conditions:

CONTENT AND TRADEMARK

The website and content at Monica Maja Richardson London are intended solely for personal, non-commercial use. You may download or copy the content on the website for your personal use only. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from us. You may not modify the material in any way, without the prior written permission of the copyright owner.

PERSONAL DETAILS

When you register at the Monica Maja Richardson London online shop your personal details will be registered. We  will handle all personal details with the utmost care. We only collect information about you to process your order. We will never pass your personal details or order details to any other company, other than to process your order.

You have the right to view your personal details upon request. If they are wrong, incomplete or irrelevant, you have the right to demand that the files be corrected or deleted. In case of circumstances such as attempted fraud the personal details can be given to the police or other authorities.

ACCEPTANCE OF ORDERS

By placing an order on our website, you confirm that you have read these terms and conditions and the privacy policy, and that you agree to them. 

After submitting your order, we will send you an order confirmation email with your order number, details of the product you have ordered from us and delivery details. Please note that the confirmation email is an acknowledgement that we have received your order and is not an acceptance of the order. Once the order has been processed, a shipping confirmation email will be sent with tracking information and shipping address. In the event prolonged inactivity causes your connection to the website to fail, your selection of goods may be lost. In such case, you will be required to re-enter your selection. Please note that items in your shopping basket are not reserved and may be purchased by other customers. Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors. Monica Maja Richardson London does not guarantee that all items included in the web shop are in stock at the time of your order. In the event that an item is unavailable, we will contact you as soon as possible by e-mail.

SHIPPING

Shipping worldwide takes, depending where you live, between 3-10 business days from the day you place your order. The delivery times are expected and works as guidelines only, and do not take in account possible delays caused by payment authorization or stock availability. Delivery time might be longer during periods of sales and public holidays.

Please make sure to submit the correct billing and shipping address associated to your credit card in order to avoid delays of receiving your order. Monica Maja Richardson London  insures each purchase during the time it´s in transit until it´s delivered to your specified address. If you order is lost you need to contact us as soon as possible in order to start an investigation . The investigation takes up to 10 business days and we´ll be contacted through email once the investigation is closed. Monica Maja Richardson London is  not responsible for any delays caused by destinations customs clearance processes. We don’t refund any freight costs unless it’s because an error from our side.

REFUSED ORDER

If you refuse your order or if we can’t deliver the package because of wrong or faulty information we will deduct the shipping and any other fees such as import tax and duty that been added on from your refund as the invoices then will be turned to us. Refund transactions will be reimbursed within 10 business days from the day it reached our warehouse to the credit card / Stripe account that was used when placing the order.

CANCELLATIONS

All orders are final and due to the high tempo at our warehouse we are not able to cancel any placed orders.

COLORS & WASHES

We cannot guarantee that colours on the website will be true to life. This depends partly on the colour settings of your computer and monitor. For the washing care, please follow the instruction on each item.

GOVERNING LAW

This Agreement shall in all respects be interpreted and governed by the laws of England and Wales. If you are outside of the England and Wales, the laws of your country may differ and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.