Shipping + Returns
 

SHIPPING

Shipping is included in the price of each item

RETURNS

Please note – We do not offer returns on Black Friday/Sale items or any promotional offers.

You are entitled to return full price items within 14 days of receiving your order. The item must be in the same condition as it was when it was delivered including all labels and in its original packaging. For all return requests please email: monicamaja.7@gmail.com

Returns will be processed within 10 business days from the day it reaches our warehouse. Please note that the handling time maybe longer during public holidays and sale periods.

Limited edition items should be returned in their original, undamaged box/bag as this is considered to be a part of the product.

EXCHANGE

You can exchange items into different sizes and colors within the same price range as the item you´re returning. All exchanges are based on stock availability and are shipped to you free of charge. If you want to exchange to an item that cost more please return your item with a request for a refund and purchase the new item separately. Received returns with request of exchange to an item that costs more or are out of stock will automatically be refunded and you need to purchase the new item separately. We  will only send out the new merchandise once the returned items are received.

All exchange orders to countries outside the European Union are sent out marked as “Warranty Replacement Order”. This explains to customs that you have already paid government tax and duty on your original tracking number, and that this is a replacement item. Should your customs insist and issue the fee again you will need to show proof that it is an exchange item, you have already paid the fee and have sent the original order back to us. Please have the tracking for your return and the receipt for the fee at hand.

REFUNDS

Refund transactions will be reimbursed to the credit card / PayPal account that was used when placing the order. The bank transaction might take up 5 – 10 business days to proceed depending on your bank /credit holders.

Additional VAT charges will not be refunded. If you want a refund for your duties and/or taxes you´ll need to contact your local UPS. Showing proof that you have sent the items back for a refund will assist with the speed of the refund. Shipping costs will not be refunded.

IMPORTANT INFORMATION

If returning because of damaged goods or if the return is due to a mistake made by Monica Maja Richardson London, we will refund the cost of the item as well as the cost of returning it.

Returning an item is your responsibility until it reaches us. For your own protection we recommend that you send the parcel using a delivery that insures you for the value of the goods.

All returns bought from monicamajarichardsonlondon.com need to be shipped back to the given address given by customer services on request.

Our webshop can only accept returns bought directly from monicamajarichardsonlondon.com   If you have bought a product from a different location, you must go back to the same shop in order to return/exchange it.